reChanneld
When did you last think about your Contact Us?
Probably not for a while. But your customers are looking.
Research suggests that approximately half of your customers visit the Contact Us page before making contact (and a significant proportion will be guided by Generative AI tools, whose direction is also steered by the Contact Us).
And what do they find? Typically, information on how to make contact, but less on how to solve their problem. You almost certainly have self-service routes which are quicker and easier for the customer to get resolution to a lot of standard queries than them going through to the contact centre. But you need to present customers with them immediately, in a compelling way. 95% of Contact Us pages just don’t do this.
We can help. We have a very light-touch, easy to implement technology widget – reChanneld - that allows your Contact Us to nudge customer towards the best channel and route to solve their problem (without denying access to the contact channel of their choice).
Better still, we can jointly leverage behavioural insights to ensure the solution is always up to date and optimised (probably unlike your Contact Us!).